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| Frequently Asked Questions |
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How do I change my email password?
How do I restore a backup created with CPanel? How do I backup my website and hosting account? How do I block an IP address using Cpanel? Web Statistics terminology at a glance Does my website get a control panel? How do I access my Control Panel? How do I obtain my website statistics? Do your servers support XML? Ok, I'm convinced, how do I transfer my domain name to you without downtime? Can I resell my web space to other people? Do you support MP3 files? Does e-mail or FTP count against my bandwidth limit? How can you offer so much web space and bandwidth at your low prices? How do I move my forum and database here? What happens if I exceed my allocated bandwidth? Will you place any ads on my site? Are eggdrop bots allowed? Can I host an XXX/adult sites? Can I order even though I do not live in the US? I've seen web hosting cheaper than yours, what's the deal? Why don't you offer phone support? Why don't you offer unlimited bandwidth? Do you have Front-Page extensions? Do you offer a shopping cart? How do I change my email password? To change the password associated with individual email accounts, login to your CPanel Control Panel and enter the "Mail Manager" menu system. Choose the "Add/Remove Accounts" option from the menu. Once inside the Mail Accounts Maintenance menu, you'll be provided with an option to "Change Password." Click the link provided, enter your new password into the password field, and click "change" button. Back to Top How do I restore a backup created with CPanel? If you've previously downloaded a backup copy of your website through your CPanel Control Panel, restoring your site is a simple process. Login to your CPanel Control Panel and choose "Backup" from the system menu. Once inside the Backup menu, you'll be prompted to perform three separate types of backup restorations, including "Restore a Home Backup," "Restore an SQL Database," and/or "Restore an Alias/Filter Backup." Choose the type of backup you wish to restore, click the "Browse" button next to your backup option, and direct your hosting account server to the file on your computer which you'd like to restore. After the file has been located, click the "Upload" button and your hosting account will begin to restore your backup automatically for you. Back to Top How do I backup my website and hosting account? Login to your CPanel Control Panel and choose "Backup" from the system menu. Click the link which reads "Download Today's Home Backup." Your computer will then prompt you for a place to save your backup files locally for safekeeping. Back to Top How do I block an IP address using Cpanel? there is an IP address you want to block from your website, you can do so inside Cpanel. Here are the steps: 1. Log into your Cpanel account. 2. Under "Site Management", go to Ip Deny Manager. 3. Under "Add an IP Deny:" enter in the IP address you wish to block. 4. Click "Add". You're all set! Now to remove the IP banning, all you need to do is remove the string it created in your .htaccess file or select it from the drop down menu on the Ip Deny Manager page. The IP address you added to the banlist will not be able to access your website ever again! Back to Top Web Statistics terminology at a glance The following is a simplified listing of the terms found in your web statistic reports: Hits = number of total requests for files made to the server Files = number of requests in which any type of file was returned Sites = number of unique IP addresses/hostnames making requests Visits = number of times unique sites have requested pages Pages = number of actual page views (requests for .htm .html .cgi) KByte = total amount of data transferred in kilobytes Sites = individual computers which make server requests Referrers = URLs which link to your site or trigger server requests * Search Strings = keywords entered into search engines resulting in hits User Agents = web browsers Entry Pages = initial file requested during a visit Exit Pages = last file requested during a visit Countries = location of sites making requests determined by TLD * Note: "referrers" includes both internal and external links therefore the URLs listed as referers may include URLs within your own domain. Back to Top Does my website get a control panel? Yes. Every web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, database tools, mailing lists, pre-installed cgi scripts, account tools and much, much, more! Back to Top How do I access my Control Panel? Your control panel is accessible via either: http://www.yourdomain.com/cpanel/ http://www.yourdomain.com/controlpanel/ Back to Top How do I obtain my website statistics? It can be found by logging into your control panel (www.yourdomain.com/cpanel) . Back to Top Do your servers support XML? Yes, all our Linux Cpanel servers support XML. Back to Top Ok, I'm convinced, how do I transfer my domain name to you without downtime? To avoid downtime, please follow these procedures: 1) Sign up an account using our online order form and it will be setup within the same business day. We will email you a "Welcome/Account Setup" letter which will include login details so you can upload your files to our server. 2) After you're done uploading your files, contact your domain name registrar and have your domain name pointed to our DNS numbers. You can find the DNS nameserver details in your Welcome letter. 3) Now, be patient. It will take about 12-72 hours for your registrar to update their DNS. Once it's updated, your domain name will point to your website that you have with us automatically. 4) After you confirm that your website is pointing to our nameservers, go ahead and cancel your account with your previous hosting company Back to Top Can I resell my web space to other people? We do not allow subleasing www.yourcompany.com/client or free web space given to other clients. Our web plans are for single users only. You are only permitted to resell space if you bought our reseller/unlimited domain plans. Back to Top Do you support MP3 files? Yes we support MP3 files. We recommend you consider one of the higher plans if your site has mp3 files because they generally use up a lot more bandwidth than standard files. Back to Top Does e-mail or FTP count against my bandwidth limit? Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth. Back to Top How can you offer so much web space and bandwidth at your low prices? We have found that majorities of people are not going to need a great deal of storage or bandwidth. Research shows the average web site is only 25MB. It all works out in the end, the people with small web sites are not over charged and the people with large web sites get a great deal for their money. Both see the benefits of using us. Back to Top How do I move my forum and database here? You can create a backup of it at your old host or, if your old host has phpMyAdmin installed, you can export it into a .sql file and use phpMyAdmin to install it here. If you have a problem populating a new database here with it, please ask us for help by opening a support ticket. We can't download it from your old host for you but we can help you with populating the new one if it is rather large. Back to Top What happens if I exceed my allocated bandwidth? You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month. Back to Top Will you place any ads on my site? Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying pop-ups, nothing. Back to Top Are eggdrop bots allowed? No! Due to the abuse associated with eggdrops they are banned. Back to Top Can I host an XXX/adult sites? We do NOT host pornography/XXX websites that contain galleries or video media files. Any content or links to XXX/adult sites will lead to your account being terminated. Back to Top Can I order even though I do not live in the US? YES, you can still order with us. We can host all international domain names and also we accept many forms of payment. There will be one that you will be able to pay with. Back to Top I've seen web hosting cheaper than yours, what's the deal? Be wary of some providers that claim to give you everything for a few dollars per month. What they might be doing is putting you on a cheap Unix or NT server with 1000's of other domains. Our features are second to none and we stick to them. We have years of experience within this industry and we assure you we are planning on being around for a long time. Never substitute quality for price. Back to Top Why don't you offer phone support? We prefer support requests to come through our ticketing system or email for a variety of reasons. First, it provides an audit trail of communication so that all the facts can be passed on to whomever may be working your problem. Second, it allow us to focus on fixing problems instead of answering the phone. Third, due to there being multiple people in different locations available to handle requests it saves additional expenses Back to Top Why don't you offer unlimited bandwidth? There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, or restricting your site. Back to Top Do you have Front-Page extensions? Front Page extensions is supported, however it is not installed by default. You need to login into your control panel to activate FP extensions Back to Top Do you offer a shopping cart? Yes we provide oSCommerce, Agora Cart, Interchange* and some other PHP-based shopping carts. You can find and install them via the control panel. * Availability subject to plan choosen Back to Top |
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